Q: Once I purchase the hosting, when will my account get activated?
A: Generally, after you purchase any hosting plan, your account gets activated within a few hours. In some cases, it entirely depends from one case to the other. In case, the account is suspected as fraud or scam, it can take longer because we will require making additional verification. Example: If your IP does not match with your billing location, your phone number does not match with your IP location or for some billing address issues; it can take more time.
Q: Why one time fee is to be paid for free hosting?
A: The one time fee is taken to set up your hosting, which includes the Control Panel. cPanel is not included by every web hosting company, but is quite essential. Also, free hosting accompanies FTP, which is an excellent feature.
Q: Payment modes accepted by KVCHosting.com?
A: We accept all major credit cards: Visa, Master Card, Discover, American Express, Google Check out and Paypal payments. However, we do not accept cash transfers by SWIFT, at the existing point of time.
Q: How big is your company and data centre?
A: You can check our data centre pictures at http://www.kvchosting.com/webhosting-datacenter.php. Our Servers Located at Michigan, USA. We have a team of technical people to handle the servers and manage the website all round the year.
Q: Customer Support Time Operation?
A: Our Live chat, Email and Phone Support is available 24 x 7 x 365
Q: Which types of hosting do you offer?
A: We offer 5 types of web hosting:
The detailed explanation of these plans is clearly mentioned on the home page of the website. You can ask our customer support for assistance, if you are not able to gauge a right plan for your requirements.
Q: How the various DEMO s can be viewed?
A: The DEMO for CPANEL, WHM and website builder DEMO (RVSITEBUILDER), can be viewed on www.kvcdemo.com
Q: How can I change my NAME SERVER to point to KVCHosting.com?
A: For better understanding of changing the name server to point to kvchosting.com, you can view our video tutorials at www.kvchosting.com/hosting-tutorials/tutorials.php and search for Updating DNS there. It will guide you step by step about the updating of DNS. If still, there is a support required, then you can email us at support@kvchosting.com.
Q: How can I upload my website to my hosting?
A: There are 2 ways for uploading the website:
1. Using FTP: You can download FREE FTP Program from our download page http://www.kvchosting.com/clients/downloads/1/FTP
2. Using File Manager inside CPANEL
Q: How to determine the NAMESERVER changes?
A: You visit the URL www.domaintools.com/yourdomain.com and view the current NAMESERVER.
Q: I already own a domain name and I want to host it. How can I do it?
A: Firstly Firstly, you need to search for the hosting plan, which is suitable for you and the kind of website are you planning for hosting. We recommend cheap hosting plan for most of the websites as it is the best hosting option available http://www.kvchosting.com/unlimited-web-hosting.php. You can refer to other plans, according to your requirement.
Secondly, you need to change your NameServer to point to us. The details of name server will be emailed to you or you can verify it from our customer support section.
Our NAMESERVER: NS1.KVCDNS.COM , NS2.KVCDNS.COM
Q: Can I transfer my domain to your hosting company?
A: No, we do not accept domain transfer, but you can just point your domain to us, by changing the NAMESERVER
Q: I have deleted .htaccess. How can I know that the server name has been changed?
A: If you have not modified .htaccess, it will not affect the hosting. In case you want to add it, open the .txt file and save it as .htaccess.
Q: Order cancellation and money back from kvchosting.com?
A: You can ask our customer support regarding cancellation of your order. You will have to fill up the form http://www.kvchosting.com/webhosting-cancel.php and read our TOS, for refunds column. It will take 24-48 hours for order cancellation. There would be some charges deducted (read our TOS) at: http://www.kvchosting.com/webhosting-terms-of-service.php. Also, no refunds are given for free hosting.
Q: When will I get FTP or CPANEL information, if I've purchased a hosting and got an email for the confirmation of the same?
A: Once you have received the confirmation email from us, it does not mean that the order is activated. Sometimes, our email with the subject (Hosting new account information) goes in to the Spam folder. The beginning should be done by logging to the link www.kvchosting.com/clients/clientarea.php, using the email ID and password provided during signing up process. Your account can be activated within few hours after you have made the payment.
Q: What will be the next step after purchasing the hosting?
A: The next step after purchase of hosting plan will be to change the NAME SEVER of domain, which will point to Kvchosting. The NAME SERVER information will be emailed to you or you can verify it from our customer support.
Q: What will be the sample of footer text on my website for FREE HOSTING??
A: You can visit a sample website www.canvassdata.com and scroll down at the bottom of the website. You will see a caption 'Web hosting by kvchosting.com'. You will have this caption in your website, as long as you are getting hosting services by kvchosting.com This is valid only for free web hosting plans.
Q: Does free hosting comes with FTP and is it feasible to put my ads into it??
A: Yes, free hosting comes with FTP and you can put ads into it.
Q: Do I have to pay extra for rvsitebuilder and would I need to use it from your website?
A: No, rvsitebuilder will be integrated in your CPANEL software. You do not have to pay anything extra for it.
Q: Can gambling, warez and adult sites be hosted?
A: We do not host adult sites. However, you need to contact our support and tell them about the website, give some samples and wait for their approval. However, the case may be accepted, only if you purchase Reseller Plan and pay for 1 year in advance.
Q: Do you support support php extension like imagick, zend optimizer, curl, fsockopen, ffmpeg, lame mp3, suPHP, frontpage extension and more?
A: Most likely, options like this will be provided. However, you can check the details of your hosting plan and review the 'programming & library features' column, for further clarifications.
Q: Can the hosting be upgraded or downgraded from the existing plan?
A: We give an option to upgrade the hosting to a higher plan, but there is no option available for downgrading your current plan.
Q: What is the Link to login of email?
A: The link for email login is: www.domain.com/webmail
Q: Is Unlimited hosting really unlimited?
A: Yes, you can review our TOS for more details. Keep in mind, unlimited is not limited to BACKUP or FILE DUMP (storage).
Q: Do you provide Unlimited Bandwidth and Space?
A: Yes, we offer Unlimited Bandwidth and Space, as long as you do not use more than 25% of the resources. Unlimited Bandwidth and Space Hosting is not intended for Backup, Forums, Running ICQ BOT or any kind of services that will have automation request. If violation occurs, your account will be lead to immediate suspension or termination of account.
Q: Can I upload files more than 5 MB?
A: 5 MB is the maximum limit of files, which is much more than the regular range of 2-4 MB, for the case of other hosting companies.
Q: Does C hosting plans come with free domains?
A: Yes
Q: Does your hosting support FLV and MP4?
A: Yes
Q: Is phpopen base dir enabled in the server?
A: Yes
Q: Is SVN, Webdav supported?
A: Yes
Q: Do you support all versions of PHP?
A: No, we support only PHP5 (latest version).
Q: Do you support FFMPEG and LAME MP3?
A: Yes, these are supported in Cheap and Reseller web hosting, but not for free hosting.
Q: 50 POP3 Email, does it mean I use 1 it will deducted 1?
A: Yes
Q: Do you have Shell access for Cheap / reseller / VPS / free web hosting?
A: Yes, shell access is offered only as jail shell.
Q: Do you support reverse IP?
A: Yes
Q: Do you support RPG base game script?
A: No
Q: Do you offer bullet proof hosting or proxy hosting?
A: No
Q: How secured is your hosting?
A: 1. Sonar Scanners are included, which will detect any malicious attack & virus on our server.
2. We have PCI complaint, which checks our server for security provided by trust-guard
3. We also have SSL that cover over $250.000 in damage from Comodo
Q: Are there any options for monthly commitment of payments?
A: Yes, the price will be different for monthly plans. Please refer to our plan details, for more information.
Q: eCommerce websites are supported by the network?
A: Yes
Q: Can I use my own NAMESERVER?
A: Yes. According to our recommendation, you need to have 2 IPs and an additional cost of $48 per year (in case your plan does not include free IP). If the plan is with free IP, then the costing will be only $24 per year, which will be added to your total costing.
Q: How many database included in Free Hosting (MYSQL)?
A: It depends on the plan undertaken for free hosting. You can view the details at http://www.kvchosting.com/free-web-hosting.php.
Q: How to measure the downloading speed?
A: To check the downloading speed, you can go to the link: http://www.kvchosting.com/clients/downloads.php. The IP of our network is 67.227.196.206 / 67.227.196.136
Q: What is your backup strategy?
A: We use Load Balancing technique. Our server includes Raid 10 and we take daily backup to remote location.
Q: How to get restoration of data (backup), if it is accidentally deleted?
A: $50 is charged as one time fee for restoration of data.
Q: SSL can not be shared and hence you need to purchase your own for hosting?
A:
1. SSL costs $50 and you can purchase it during the check out process under 'add on'.
2. It is thawte SSL123
3. Up to 256-bit encryption enabled
Q: Do I have to pay any hidden costs for free hosting, except for the setup cost?
A: No hidden cost or any other fee is taken for free hosting. You only pay one time setup fee and that is all.
Q: For free hosting, how long will I own the hosting?
A: You will own this hosting, as long as you do not cancel it or move to different hosting provider.
Q: I am using too much bandwidth! Is there anyway for me to make it less?
A: Yes, it is possible to reduce the amount of bandwidth used by you. You need to optimize the graphics on your site and analyze the HTML coding. Make use of relative paths, so that images are not downloaded more than once. Delete the extra spaces and while you make linking, make use of relative paths. Also, check if your web host has mod_gzip installed. Optimize your page and your site will be better and faster.
Q: How do I register a domain name?
A: Find your domain to check the availability. You can visit http://www.kvchosting.com/clients/domainchecker.php. Once you confirm that it is available, you can continue for purchase.
Q: Can I keep the same domain name, while changing the hosts?
A: Yes, you can still keep the domain name while changing the hosts. It is recommended that you register the name with a different registrar, before deciding for a hosting plan. When you change hosts, you need to point your domain's name servers to the new host. If you have any problems, don't hesitate to contact your host and ask for information on controlling the domain name. You can also check registrar names by carrying out a whois query.
Q: What is domain parking?
A: Domain parking allows you to purchase a domain to reserve the name or space for the future. By default, the page will be displayed with a message of 'Under construction' or 'Coming soon' page.
Q: What are subdomains?
A: Subdomains are extensions of your domain. Subdomains can be treated as separate websites from the main domain. They usually have an extension of the main domain name, pointing to a subdirectory of the website.
Q: What is uptime? What is the uptime of Kvchosting?
A: Uptime is the percentage amount of time that your website is up and working. The ideal uptime would be 100%, but practically we know that things can always go wrong, most web hosts offer 99.9% uptime guarantee. This usually means that if your website is not accessible for more than 43 minutes in a month, you will be reimbursed, depending on specified terms of service. Uptime guarantee by Kvchosting is 99.99%.
Q: What is the difference between UNIX hosting and Windows hosting?
A: Web hosting depends on the operating system that best suits your needs. For Microsoft products like MS Access, VBScript, or ASP, Windows hosting works better. In case you prefer IIS and do not have time to figure out UNIX, you should opt for Windows. However, you do not need Windows hosting, only because you use Windows at home. Linux is a more commonly used among web hosts because it is more reliable and free. This makes it instantly cheaper than Windows. Never underestimate Linux because its free, it is as good OS and even better in many cases than Windows.
Q: Why would I need a dedicated IP?
A: Most websites do not require a dedicated IP, but for those who want to have anonymous FTP or website that uses SSL, dedicated IP would be the best option.
Q: What is MySQL, MS SQL etc.?
A: These are database systems that help to organize data. Check with your host to review the systems provided by them.
Q: Will there be any chances of forced advertising on my site - things like banner ads or popup ads?
A: No. Since you are paying for the space provided, the website will be yours and only you will be allowed to authorize ads and popups. But on all our FREE HOSTING Plans, there will be footer text "courtesy web hosting by kvchosting" and you can see the sample of this by visiting the link www.canvassdata.com
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